FAQ

Frequently asked questions

This section provides answers to a few commonly asked questions. Unable to find what you’re looking for? Feel free to contact our reception or use the button on the left to send us a message via Messenger. Our current opening hours are also shown here!

Accommodation

Yes, the campsite at Lagunen is open every day, all year round. Lagunen Kök & Bar is open on weekends from Easter until October. Café Magasinet is open in the summer month.

Use the online form to contact our reception for assistance.

You can generally choose which area of the campground you want to stay in, but not the exact pitch. In some areas and cottages, you will be able to select the exact unit. Please contact us and explain what you are looking for. We will do our best to help.

If you have booked one of the cottages in Bergsbyn, quilts and pillows will be provided. Bedlinen and towels can be hired from our reception if you prefer. All our cottages have fully equipped kitchens to make self-catering easy.

Bergsbyn Standard cottages, 1-10, allow guests to bring their four-legged friends.

Ja, campingen pÄ Lagunen har öppet varje dag hela Äret. Lagunen Kök & Bar har öppet helger frÄn pÄsk till och med oktober. Café Magasinet Àr öppet pÄ sommaren.

Kontakta receptionen via kontaktformulÀret sÄ hjÀlper vi dig.

För de flesta av vÄra campingtomter kan du vÀlja vilket omrÄde du vill bo pÄ, men inte en specifik tomt. För vissa av vÄra omrÄden och stugor kan du vÀlja specifikt var du vill bo. Kontakta oss med dina önskemÄl, sÄ ska vi göra vÄrt bÀsta för att tillgodose dem.

NÀr du bokat boende i en av vÄra stugor i Bergsbyn, finns det alltid kuddar och tÀcken pÄ plats. I receptionen kan du hyra ett set med sÀngklÀder och handdukar om du önskar. Alla vÄra stugor har fullt utrustade kök för att du enkelt ska kunna laga mat.

Till Bergsbyn Standard stuga 1-10 Àr du vÀlkommen med dina fyrfotade vÀnner.

Booking, cancellation and check-in

If booking online, you pay direct using a debit or credit card. This also means that no booking fee is taken out. If you prefer to book by phone or email, we send an invoice to your email address. Depending on how long before arrival you book, you can either choose to pay the entire cost of the booking immediately, or pay in two instalments. You can also pay once you arrive on site, at Lagunen’s reception, if you book only a short time before your visit. Please contact our reception to arrange this. Please note that Lagunen does not accept cash.

The reception at Lagunen does not accept cash. This means that you can only pay by card. The easiest way to pay during your stay is our prepaid cards and armbands, which you load with money and can use everyone at Lagunen. The shop, Lagunen Kök & Bar and Café Magasinet accept cash payments (in SEK and NOK).

You can cancel your stay until 40 days before arrival. If you have added cancellation insurance to your booking, you can cancel until 10 days before arrival. No refund will be offered if you become unwell closer to your stay or have to leave early due to illness. More information is available in our Booking Terms & Conditions.

If you have booked a motorhome, caravan or tent pitch, you are welcome to check in between 1:00pm and 10:45pm. If you have booked a room, cottage or glamping unit, check-in is between 3:00pm and 10:45pm. You are required to notify our reception no later than 4:00pm if you are planning to check in after 6:00pm.

Please check in at our reception when you arrive at Lagunen. When the reception is closed, you can use the self check-in machine. Read more about how this works here.

No, we currently do not offer online check-in.

Du som bor pÄ campingtomt i husbil, husvagn eller tÀlt Àr vÀlkommen att checka in kl 13.00-22.45. Bor du i rum, stuga eller glamping boenden sÄ Àr du vÀlkommen att checka in kl 15.00-22.45. Vid incheckning senare Àn 18.00 ska det meddelas senast kl 16.00 till receptionen.

NÀr du anlÀnder till Lagunen checkar du in i receptionen. Du kan Àven anvÀnda sjÀlvincheckningen för in- och utcheckning utanför receptionens öppettider. LÀs mer om hur det gÄr till hÀr.

Nej, i dagslÀget kan du inte checka in online.